Do you also have a lot of problems with storing all information of your customer together? A digital customer file ends this problem forever. With DMS Xtendis of Expansion you never have to search again for the right information when your customer asks something. All customer-related documents are perfectly ordened in a digital customer file, are up-to-date and always and everywhere (secured when necessary) available.
In need of complete customer files
Many organizations struggle with customer contacts when retrieving the relevant information about that customer. The information is saved in many different places among multiple departments and applications, and is often even (partly) on paper and no one knows whether or not the latest version is being used. That is fateful for a successful conversation with a client. That customer will never get the feeling that you care about him.
The benefits of digital customer files with Xtendis:
With DMS Xtendis all customer information, even unstructured information like letters and e-mails, are digitally stored together and presented complete. The benefits of this are among others:
- Every document is directly available.
- Cost savings thanks to quick archiving and being able to consult your customer information.
- Structured and controllable file management.
- Full compliancy secured among others by NEN ISO 27001 certification.
- Better quality of customer contacts through adequate handling.
- Shorter turnaround times of important customer-related processes.
- Meet laws and regulations.
Extensive linking options
Xtendis offers you all options that are needed to have all customer information available in a well-ordered and easily handleable way. The possible link to underlying back-office applications ensures that other relevant information can be included in the file and can be made available. With that, you have your customer information at hand at all times.
Customer information guaranteed secured
In addition, that information is secured in Xtendis, so that only the authorized employees have access to information that they need to do their job . Within Xtendis various levels of security are available, to be arranged according to roles and functions of employees. That is an important advantage in this time and the increasingly stringent legislation in this area. Expansion is therefore NEN ISO 27001 certified! Therefore you have the guarantee that customer information is safe.
Expansion is the specialist in the field of document management solutions. We are successful for over 30 years in implementing multiple applications of our DMS Xtendis. A digital customer file has no secrets to us.
Would you like to know more about the benefits of digital customer file with Xtendis?